This is a courtesy translation. The Portuguese version, available atpowerbizz.ai/exclusao-de-dados, is the official version and prevails in case of any discrepancy.
How to request
Send an e-mail to dpo@powerbizz.ai with the subjectData deletion. So that we can act on the request, please include:
- your full name;
- the e-mail, telephone or WhatsApp number used in your contact with Powerbizz.ai;
- where applicable, the company and the platform on which you use our services;
- what you want deleted: everything, or a specific set of data.
We may request additional information to confirm your identity before carrying out the deletion. This is not bureaucracy: it is what prevents a third party from deleting your data.
Timeframe
We confirm receipt of the request within 5 business days and complete the deletion within 30 calendar days, counted from confirmation of your identity. If any data must be retained due to a legal obligation, we tell you which data, why, and for how long, rather than simply not deleting it.
What is deleted
Except in the retention cases described below, deletion covers the personal data we process about you, including:
- registration, contact and commercial relationship data, including CRM records;
- conversation and message history in our service channels;
- event registration, accreditation and participation data;
- preferences and communication records by e-mail, WhatsApp and other channels.
Data obtained through Meta (WhatsApp Business)
Powerbizz.ai operates a platform on which each customer connects its own WhatsApp Business number and remains the owner and administrator of that account. When the customer disconnects the number from our platform, terminates the contract or requests deletion, we delete the data obtained through Meta's platform that is in our custody, including:
- the WhatsApp Business account access token and the configuration of the connected number;
- the content of messages and media exchanged by that number on our platform;
- the telephone numbers of consumers served on that channel;
- our application's subscription to the customer's WhatsApp Business account, removed along with it.
If you are a consumer who has spoken with a business served by Powerbizz.ai, that business is the controller of the conversation and we act as processor. You may direct your request to them or to us: when the request reaches us, we forward it to the responsible business and carry out the deletion of whatever is in our custody.
What may be retained, and why
The LGPD permits data to be kept even after a deletion request in certain cases (article 16). In those cases the data is segregated, with restricted access, and is deleted once the case no longer applies:
- compliance with a legal or regulatory obligation;
- the regular exercise of rights in judicial, administrative or arbitral proceedings;
- access and application logs required by the Brazilian Internet Civil Framework;
- anonymised data, which is no longer personal data.
Your other rights
Besides deletion, you may request confirmation of the existence of processing, access, correction, portability, information about sharing and withdrawal of consent. The full list and details are in section 17 of the Privacy Policy.
Data protection officer (DPO) channel:dpo@powerbizz.ai.